Conversational English at the Workplace (Advanced)
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Overview
Type of course
Short Courses
Campus where course is offered
ITE College East
Wish you could chat more confidently in English? Our course is here to help! We'll equip you with improved communication skills to interact effectively with clients and customers, whether in person or over the phone. By the end of the course, participants would be proficient in speaking good English at the workplace.
Participants are required to have a basic command of English.
Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.
SkillsFuture Course Reference Number : TGS-2018507528
Mode of Training: Classroom
*STEP will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards. For first time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
What you'll learn
- How to use the right phrases and vocabulary for daily tasks and phone conversations at work
- Express your views, asking for clear explanations, and dealing with communication breakdowns
- Using the correct language, expressions and manners during job interviews
- Handling different workplace situations like customer complaints, difficult customers, and phone or face-to-face interactions.
(You will be given a scenario in a telephone conversation or face-to-face communication for role-play)