Customer Experience Management (Level 1)
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Overview
Campus where course is offered
ITE College West
Course Certification
Others
This course is perfect for retail workers or those who want to start a career in retail, especially if you have completed your secondary education. It helps you learn new skills beyond customer-facing roles and even into management positions. You will learn through a mix of classroom lessons and hands-on practice, making it a great way to prepare for a successful future in retail.
What you'll learn
• Customer Relationship Management - introduction, concepts and implementation
• Importance of People & Relationship Management
• Effective Communication Skills
• Managing Teams, Understanding Diversity, Equity and Inclusion
• Principles of Visual Merchandising
• Planning & Implementing a Visual Merchandising strategy
Download Core module details (PDF 173 KB)
Entry Requirements
Participants should possess
• 18 years old and above
• At least GCE N Level, NTC2 / Nitec, WPLN level 4 in English & Mathematics or equivalent
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