Curious about how to create engaging and successful interactions? In this course, you will learn the basics of facilitation and why it is important. You will practise through role-playing, case studies, and hands-on activities. You will gain skills in managing conflicts, fostering inclusive and respectful spaces, and guiding group processes to ensure success in today's dynamic world.
Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.
Mode of Training: Classroom
*STEP will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards. For first time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
What you'll learn
Part 1: Introduction to Facilitation
- What facilitation is and why it is important
- Your role as a facilitator
- Facilitating small and large groups
- Activity: Identifying facilitation scenarios
Part 2: Creating the Facilitation Environment
- Preparing resource materials
- Setting up a conducive environment
- Planning and designing facilitation sessions
- Activity: Designing a facilitation plan
Part 3: Registering, Monitoring, and Optimising Feedback
- Listening skills for facilitators
- Understanding group dynamics
- Registering and recording participant feedback
- Activity: Practising skills in a mock session
Part 4: Conducting Effective Facilitation Sessions
- Choosing the right facilitation methods
- Motivating participants
- Managing time during sessions
- Case study analysis: Different facilitation approaches
Part 5: Managing Challenging Stakeholders
- Identifying and understanding different stakeholder types
- Resolving conflicts in facilitation
- Role-playing exercises: Handling difficult situations
Part 6: Creating Conducive Spaces for Engagement
- Developing openness, empathy, and active listening
- Building rapport and trust with participants
- Creating inclusive and respectful environments
- Group discussion: Sharing experiences to find best practices