If you are customer-centric and enjoy engaging people, this is the course for you.
This Work-Study Diploma prepares you for a dynamic and rewarding career in customer service within the aviation sector. Through this course, you will develop specialised aviation skills and knowledge, with a strong emphasis on integrating smart technology and automation processes currently transforming the industry.
You will gain the expertise to handle complex service requests, including assisting passengers with special needs, while working with greater autonomy to deliver exceptional customer experiences. Additionally, the course equips you with essential design thinking and data analytics skills, enabling you to enhance customer satisfaction and operational efficiency.
By the end of the program, you will also hone leadership abilities, empowering you to manage teams effectively in the fast-paced aviation environment while driving continuous improvement and innovation.
Prerequisite:
- Willingness to Work in Shifts: Must be open to working on a rotating shift schedule, including nights, weekends, and public holidays, to support the 24/7 operations of the airport.
- Strong Communication and Interpersonal Skills: Able to communicate clearly and effectively with diverse groups of passengers, demonstrating empathy, patience, and professionalism, even in high-pressure situations.
- Problem-Solving Abilities: Capable of handling stress while addressing and resolving customer concerns efficiently.
- Proficiency in IT and Basic Software: Competent in using computer systems and familiar with essential software applications to support daily operations and customer service tasks.
- Attention to Detail and Cultural Sensitivity: Must be detail-oriented and able to work in a multicultural environment, adapting quickly to a fast-paced, dynamic setting.
- Multitasking and Adaptability: Able to manage multiple tasks simultaneously, prioritizing effectively to maintain smooth operations and high levels of customer satisfaction.
Job role:
Supervisor (Passenger / Customer Services) is one who is competent in managing airport services and operations seamlessly to deliver a safe and quality service experience to passengers and customers.
Training pattern:
Block Release - Trainees attend daily lessons at ITE for a continuous period during each academic term (6 months), and then resume the next block of OJT at the workplace.
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Employers that wish to offer training places, please click HERE.